Frequently Asked Questions
1. What are Famiware products made of?
Most Famiware dinnerware and servingware collections are made from high-quality ceramic or stoneware.
Materials and finishes may vary by collection, so please refer to the individual product page for specific details.
2. Why does the color or glaze of my dinnerware look slightly different from the photos?
Many Famiware collections feature reactive glaze, which naturally creates variations in color, texture, and pattern during the firing process.
Slight differences between individual pieces are normal and help make each piece unique. Colors may also appear slightly different depending on lighting and screen settings.
3. Are Famiware dishes dishwasher and microwave safe?
Many Famiware dinnerware products are dishwasher and microwave safe.
However, specifications may vary by collection, so please check the individual product page for specific care instructions.
4. What payment methods do you accept?
We accept major payment methods available through our Shopify checkout, including major credit and debit cards, PayPal, and other payment options displayed at checkout.
5. Can I change or cancel my order?
Please contact us at service@famiware.com as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters fulfillment. Once an order has been processed or shipped, we may no longer be able to modify or cancel it.
6. Where does Famiware ship?
We currently ship only to the contiguous United States (the lower 48 states).
We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations outside the United States.
7. How long does shipping take?
We currently offer:
Standard Shipping: 7–10 business days — Free
Expedited Shipping: 5–6 business days — $5 USD
Orders are typically processed on the same day or within 1 business day after payment is confirmed.
8. What should I do if my order arrives damaged, broken, or incomplete?
Please contact us at service@famiware.com and provide:
- Your order number
- A description of the issue
- The affected quantity
- Clear photos of the damaged item and packaging, where applicable
After reviewing your request, we may provide a replacement, partial refund, full refund, or another appropriate solution.
9. What is Famiware's return policy?
Products purchased directly from the official Famiware website may generally be returned within 90 days of delivery.
Eligible products should be unused and in their original condition, with original packaging where reasonably possible.
For non-defective returns, the customer is responsible for return shipping costs. If the item arrived damaged, defective, or incorrect due to a Famiware error, we will cover the reasonable return shipping cost.
10. How long does it take to receive a refund?
Once your returned item has been received, inspected, and approved, Famiware generally processes the refund within 3–5 business days.
The refund will be issued to your original payment method. Your bank, credit card provider, PayPal, or other payment provider may require additional time for the refund to appear in your account.
