Return & Refund Policy

At Famiware, we want you to be happy with your purchase. If you are not completely satisfied with an order placed directly through our official website, you may request a return within 90 days of delivery, subject to the conditions below.

Please note that products purchased through third-party marketplaces or retailers are subject to the return and refund policies of the original place of purchase.

90-Day Return Policy

You may request a return within 90 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition;
• Include the original packaging where reasonably possible;
• Include all parts, accessories, and components originally received;
• Have been purchased directly from the official Famiware website.

To start a return, please contact us at:

service@famiware.com

Please include:

• Your order number;
• The product(s) you would like to return;
• The reason for the return;
• Photos showing the condition of the item(s), if applicable.

Please do not send any product back before receiving return instructions from our customer service team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, broken, defective, incomplete, or incorrect, please contact us at service@famiware.com as soon as possible.

Please provide your order number, a description of the issue, the affected quantity, and clear photos where applicable.

Once reviewed, we may provide an appropriate solution, including a replacement, partial refund, full refund, or another agreed resolution.

If a return is required because the item was damaged, defective, or incorrectly shipped by Famiware, Famiware will cover the reasonable return shipping cost.

Returns for Personal Reasons

If you would like to return an item because you changed your mind, ordered the wrong product, no longer want the item, or prefer a different color, style, or set, you may return the item within the 90-day return period if it meets our return conditions.

For returns unrelated to product defects or Famiware errors, the customer is responsible for return shipping costs.

Original shipping charges, including expedited shipping fees, are generally non-refundable unless the return is due to an error by Famiware or otherwise required by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Refunds are generally processed by Famiware within 3–5 business days after the return has been received and approved.

Your bank, credit card company, PayPal, or other payment provider may require additional time to post the refund to your account.

Exchanges

At this time, we do not process direct exchanges through the mail.

If you would like a different color, style, size, set, or product, please return the eligible item according to this policy and place a new order.

For damaged, defective, incorrect, or missing items, please contact our customer service team first. Depending on the circumstances, we may arrange a replacement without requiring you to place a new order.

Contact Us

Company: HOMEPORT LIMITED
Email: service@famiware.com
Address: Room 03, 38/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Due to time zone differences, email inquiries are generally answered within 24 hours on business days.