Shipping Policy
Thank you for shopping with Famiware. We are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.
Shipping Area
We currently ship only to the contiguous United States (the lower 48 states).
At this time, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- Other U.S. territories or overseas regions
- International destinations outside the United States
Order Processing Time
- Orders are typically processed on the same day or within 1 business day after payment is confirmed.
- During peak seasons, holidays, or promotional periods, processing may take 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once an order has entered transit, we may not be able to change the shipping address or cancel the order.
Shipping Methods & Rates
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–10 business days | Free |
| Expedited Shipping | 5–6 business days | $5 USD |
Delivery estimates are based on business days, Monday through Friday, excluding public holidays.
Expedited shipping availability may vary depending on your shipping address, product availability, or carrier service area.
Split Shipments
Whenever possible, we will ship all items in your order together.
However, depending on inventory availability and fulfillment location, your order may be shipped in multiple packages.
If your order is split into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Please allow some time for the carrier's tracking system to update after your order has been dispatched.
Shipping Delays
Estimated delivery times are not guaranteed.
Delivery may be delayed due to circumstances outside our reasonable control, including:
- Severe weather
- Carrier delays
- Holiday or peak-season volume
- Transportation disruptions
- Incorrect or incomplete shipping information
- Other unforeseen circumstances
Famiware is not responsible for delays caused solely by shipping carriers or circumstances outside our reasonable control.
Shipping Address
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address.
Famiware is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible before the order is shipped.
Shipping Issues or Questions
If you experience any shipping issues or have questions regarding your order, please contact our customer service team:
Email: service@famiware.com
For faster assistance, please include your order number in your message.
Due to time zone differences, email inquiries are generally answered within 24 hours on business days.
